Tata Croma : Department Manager

Responsible for managing the overall operations and business performance of the assigned department at Croma, ensuring achievement of sales targets, customer satisfaction, team productivity, and operational excellence.

Key Responsibilities

Sales & Business Performance

• Drive department sales and achieve monthly business targets.
• Monitor sales performance, conversion ratio, ATV and UPT.
• Identify business opportunities and implement action plans to improve sales.

Team Management

• Lead, motivate and develop the sales team.
• Allocate targets and monitor individual employee performance.
• Conduct regular team briefings, coaching and product knowledge sessions.
• Ensure optimum manpower utilization and employee engagement.

Customer Experience

• Ensure excellent customer service and customer satisfaction.
• Handle customer escalations and resolve complaints effectively.
• Drive customer engagement and enhance the overall shopping experience.

Store Operations

• Ensure proper product display, merchandising and planogram compliance.
• Monitor stock availability, inventory accuracy and product replenishment.
• Ensure adherence to company policies, SOPs and operational standards.

Business & Process Compliance

• Analyse daily sales reports and business performance.
• Coordinate with internal departments for smooth store operations.
• Ensure compliance with company guidelines, audit requirements and safety standards.
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Required Skills & Qualifications

• Graduate in any discipline.
• Minimum 2–3 years of experience in CDIT or organised retail as a Department Manager / Team Leader.
• Strong leadership, communication and team-handling skills.
• Good understanding of sales, retail operations and customer service.
• Target-oriented with strong analytical and problem-solving abilities.