Heritage Group of Hospitality : Front desk executive

Job Summary:
We are looking for a friendly, professional, and guest-oriented Front Office Executive to handle front desk operations and provide excellent service to guests. The candidate will be responsible for guest check-in/check-out, reservations coordination, handling guest queries, and ensuring a smooth and pleasant guest experience throughout their stay.

Key Responsibilities

• Welcome and greet guests warmly upon arrival. 
• Handle check-in and check-out procedures efficiently and accurately. 
• Manage guest reservations, room allocations, and booking-related queries. 
• Provide information about hotel facilities, services, room types, and local attractions. 
• Handle guest requests, complaints, and feedback professionally and promptly. 
• Coordinate with Housekeeping regarding room status, room readiness, and special guest requirements. 
• Coordinate with Reservations, F&B, Maintenance, and other departments as required. 
• Maintain accurate guest records and update information in the hotel PMS/system.  
• Handle cash, card payments, billing, and other front desk transactions as per company procedures. 
• Prepare and maintain daily front office reports and records. 
• Assist guests with transportation, luggage, wake-up calls, and other hotel services. 
• Promote hotel services, packages, and other revenue-generating opportunities. 
• Ensure proper handling of guest requests and follow up until completion. 
• Maintain a professional appearance and follow hotel grooming standards. 
• Ensure the front desk and reception area are clean, organized, and presentable. 
• Follow all hotel policies, SOPs, safety standards, and guest-service standards. 
• Ensure cash handling, walk in customers and making invoices.
• Smooth handover when duty is over for that day.
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