RAMADA BY WYNDHAM GANDHIDHAM SHINAY : IT Associate- Information Technology

An IT assistant in a hotel provides crucial tech support for staff and guests, maintaining systems like property management systems (PMS), point-of-sale (POS), networks, and hardware (PCs, printers, phones). Key duties include troubleshooting, user account management, system backups, security implementation (antivirus, firewalls), inventory, documentation, and assisting with new system rollouts, ensuring seamless hotel operations and guest satisfaction. 

Key Responsibilities

• Technical Support: Act as first-line support for staff and guests for all IT issues (hardware, software, network).
• System Maintenance: Install, configure, and maintain servers, networks, applications (PMS, POS), PCs, printers, and phones.
• User & Security Management: Manage user accounts, passwords, and access rights, and ensure data backups and security protocols are followed.
• Documentation & Training: Create IT procedures, maintain documentation, and train staff on new systems.
• Inventory & Reporting: Keep track of IT assets (hardware/software) and assist with reports on system performance.
• Vendor Coordination: Liaise with external agents for system implementations and support. 

Essential Skills & Qualifications

• Education: Diploma/degree in IT or related field.
• Technical Skills: Familiarity with Windows, MS Office, network basics, and PMS/POS systems (a plus).
• Soft Skills: Strong problem-solving, excellent communication, patience, and customer service orientation. 

Why it's Important for Hotels

• Ensures smooth guest check-ins, billing, and in-room tech (Wi-Fi, interactive systems).
• Supports daily operations for the front desk, food & beverage, and management.
• Maintains data security and compliance, protecting guest and hotel information.