Avyan Management Pvt Ltd : [Work from Home] Customer Support Executives (EdTech Process)

We are looking for 10 Customer Support Executives to join our growing EdTech team. This role requires excellent communication skills, problem-solving abilities, and a customer-focused approach to ensure a seamless learning experience for students and parents.

Job Details:

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  Position: Customer Support Executive (EdTech Process)
• Number of Openings: 10
  
  
• Salary: Up to ₹15,000 + Incentives
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• Job Type: Work From Home
  
  
• Language Requirement: Proficiency in Gujarati (mandatory)

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Assist students and parents with platform onboarding and course selection.
• Provide technical support for login issues, payments, and content access.
• Resolve queries efficiently and manage support tickets professionally.
• Ensure high customer satisfaction and provide proactive solutions.
• Gather customer feedback and suggest improvements for better service.

Qualifications & Requirements:

• Proficiency in Gujarati (verbal and written) is mandatory.
• 1-3 years of experience in customer support, preferably in EdTech or online education.
• Strong communication skills and the ability to explain information clearly.
• Experience in handling customer queries, troubleshooting, and issue resolution.
• Familiarity with CRM tools and customer support software.
• A proactive and customer-centric approach with multitasking abilities.